Legal Information

Privacy Policy

Pan Pacific Hotels Group is committed to ensuring your personal information is protected. Pan Pacific Hotels Group understands and appreciates you are concerned about your privacy and about the confidentiality and security of information we may collect about you. This privacy policy statement (“Privacy Policy Statement”) will explain how we go about using and safeguarding personal information collected from you, or that you provide to Pan Pacific Hotels Group or its affiliates via this Pan Pacific Site and services.

A reference to “this Pan Pacific Site” is to the website owned and operated by Pan Pacific Hotels Group Pte Ltd and located at, or such other URL as may be designated by Pan Pacific Hotels Group from time to time.

In addition to this Privacy Policy Statement, there may also be specific and additional privacy provisions, which apply to our collection and use of your personal information e.g. information provided when entering a competition, subscribing to a newsletter, or participating in a survey. If there is any inconsistency between this Privacy Policy Statement and those specific and additional provisions, the specific and additional provisions will prevail.

Information We Collect About You
The types of personal information we collect about you will depend on what services you use or products you acquire. This may include collecting your name and address, your email address, your contact address, your contact number, credit card details and, where you have the option to comment on our services or products, whatever other information you choose to supply to us. If you contact us, we may keep a record of that correspondence.

Other information we may collect and process about you include the following:

  • Information derived from cookies (small text files placed on our computer which uniquely identify your browser the next time you visit this Pan Pacific Site, save where you disable cookies or otherwise manage them, or do not use any Pan Pacific Hotels Group services which require cookies to be enabled.
  • Information gathered automatically by our computer systems programmed to gather certain anonymous data to help us understand how this Pan Pacific Site is being used and how we can improve it. This automatically gathered data includes your computer’s IP or “Internet Protocol” address, browser type, browser language, the pages visited, previous or subsequent sites visited, length of user sessions, access status or conditions.
  • Information that is gathered through registration that you specifically give Pan Pacific Hotels Group .

Storage of Data
Any personal information that we collect about customers including email addresses will be kept in a database of the Pan Pacific Hotels Group will take all steps reasonably necessary to ensure that the database is treated securely and in accordance with this Privacy Policy Statement, and to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data.

Our Security Procedures
Once we receive personal information from you, we take all reasonable steps to ensure that all information we collect, use or disclose is accurate, up to date and stored in a secure environment and accessed only by authorised persons. Your personal information is password protected from unauthorized access or use whenever such information is stored in our systems. In addition, this information is only kept on servers that are located behind a “firewall”, which protects their contents from outside users. Where you may be requested to provide sensitive information (such as credit card numbers etc) through this Pan Pacific Site, such information would be encrypted and protected with industry standard SSL (secure (secure socket layer) communication protocol.

We require our privacy standards to be observed by external parties who provide services to us and who may come into contact with your information. While we encourage all parties involved to adhere to our privacy standards, we cannot and do not assume any responsibility for any actions or omissions of third parties, including the manner in which they use information received either from Pan Pacific Hotels Group or independently.

Your Responsibility
Please note that you play an important and substantial part in protecting the security and confidentiality of your personal information. Where we have given you (or you have chosen) a password which enables you to access any Pan Pacific Hotels Group service, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We would advise you that the transmission of information via the internet is not completely secure, and may be intercepted or accessed by unauthorized third parties. While we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to any Pan Pacific Hotels Group service; any transmission is at your own risk. It is your responsibility to take all necessary security precautions to ensure the integrity of your computer system, to minimize the risks of third parties gaining unnoticed access to your computer system, and to protect your computer system from viruses and other malicious code.

Outside Links
This Privacy Policy Statement only applies to this Pan Pacific Site. This Pan Pacific Site may contain links to third party websites which are outside our control. These sites may also collect information about you, and use this information according to their privacy practices which may differ from this Privacy Policy Statement. Once you’re outside this Pan Pacific Site, any information you submit is outside of our control.

Pan Pacific Hotels Group reserves the right to modify this Privacy Policy Statement at any time. Continued use of this Pan Pacific Site or any Pan Pacific Hotels Group service provided herein signifies acceptance of any such modification.

We take the privacy of your information seriously and it is important that you understand how we manage your personal information. If you have any questions or comments in relation to this Privacy Policy Statement or if you wish to access your personal information or update it please contact us at (65) 6622 2300, our corporate office in Singapore. You should provide us with as much detail as possible about the particular information sought, in order to help us retrieve it. An access fee may be charged. If Pan Pacific Hotels Group does not allow you to access your personal information we will provide you with the reasons for our decision.Pan Pacific Hotels Group shall use all reasonable endeavours to adhere to the following Privacy Principles:

  1. Pan Pacific Hotels Group only collects personal information by fair, lawful and non-intrusive means.
  2. Pan Pacific Hotels Group endeavours to use or disclose information for the purpose for which it was collected unless the person has provided permission to send direct marketing material.
  3. Pan Pacific Hotels Group takes reasonable steps within the boundaries of accepted everyday work practises to ensure that the personal information it collects, uses or discloses is accurate, complete and up-to date.
  4. Pan Pacific Hotels Group implements systems that protect the personal information it holds from misuse and loss and from unauthorised access, modification or disclosure.
  5. Pan Pacific Hotels Group has a policy document outlining its information handling practices and make this available to anyone who asks.
  6. Pan Pacific Hotels Group provides printed and digital means for individual access to personal information it holds about that individual on request.
  7. Pan Pacific Hotels Group provides methods for customers to interact anonymously whenever it is lawful and practicable to do.
  8. Pan Pacific Hotels Group only transfers personal information to a recipient in a foreign country in circumstances where the information will have an appropriate level of protection.
  9. Pan Pacific Hotels Group does not collect sensitive information unless the individual has consented, unless it is required by law – or in other special specified circumstances, for example relating to health services provision and individual or public health or safety.