Press Releases

Pan Pacific Hotels Group celebrates multiple wins at the 2015 TripAdvisor Travellers' Choice Hotels awards

Published Date: 23 January 2015

Five "Pan Pacific" and PARKROYAL hotels, resorts and serviced suites in Singapore, Canada, Malaysia and the Philippines have made the list of Best Service, Luxury and Family hotels in their respective countries.

Singapore, 23 January 2015 – Pan Pacific Hotels Group is delighted to announce that five properties under its portfolio – Pan Pacific Singapore, Pan Pacific Orchard, Singapore, Pan Pacific Manila, Pacific Whistler Village Centre and PARKROYAL Serviced Suites Kuala Lumpur – have been ranked among the top hotels in Singapore, Canada, Malaysia and the Philippines at this year's TripAdvisor Travellers' Choice Hotels awards.

The 13th annual awards showcase more than 8,151 winning properties worldwide, covering eight regions around the globe. Determined by the millions of reviews and opinions collected in a single year from TripAdvisor travellers worldwide, Travellers' Choice award winners bear the hallmarks of remarkable service, quality and value.

Consistently regarded as one of the leading hotels in Singapore throughout its 28-year history, the iconic Pan Pacific Singapore made it to the list of Top 10 Hotels, Top 10 Luxury Hotels, and Top 10 Hotels for Service in the city. After an S$80million transformation, the 790-room hotel has solidified its premium standing in Singapore's hotel scene, now boasting a revitalised lobby, breath-taking Pacific Club experience, refurbished guest rooms and innovative dining concepts.

Elsewhere in the country, Pan Pacific Orchard, Singapore is a debut Travellers' Choice winner, nabbing a spot among Singapore's Top 10 Luxury Hotels. Located along Orchard Road, the city's main shopping belt, the 206-room hotel offers a blissful retreat with its refined interiors, discreetly elegant guestrooms and a stable of wellness facilities that includes the award-winning St Gregory spa, a steam room, fitness centre and Singapore's first mineral water swimming pool.

In Malaysia, PARKROYAL Serviced Suites Kuala Lumpur has been named among the Top 25 Best Hotels, Top 10 Hotels for Families, Top 25 Luxury Hotels and Top 25 Hotels for Service. Designed to meet the needs of extended-stay travellers, the 287-unit property lies within the city's Golden Triangle and is close to diverse dining options along Jalan Alor and the retail experiences of Bukit Bintang.

A second-time consecutive Travellers' Choice winner, the 236-room Pan Pacific Manila has been voted as one of the Top 25 Luxury Hotels in the Philippines. Nestled in the heart of the historic Spanish Quarter, the hotel provides easy access to many entertainment and tourist hotspots such as Robinsons Mall, Manila Ocean Park, Binondo Chinatown and the World Trade Centre.

In Canada, Pan Pacific Whistler Village Centre has been ranked among the Top 25 Hotels for Families in the country. Just steps away from the Whistler and Blackcomb gondolas, this cosy ski resort features a comforting private-residence style feel with 83 beautifully furnished one, two and three-bedroom suites and a convivial two-way fireplace in the lobby. A multiple award-winning property, Pan Pacific Whistler Village Centre is a regular inclusion on TripAdvisor's and Conde Nast Traveler's charts of the best hotels in Canada.

"We are greatly delighted by the Group's showing at the latest TripAdvisor Travellers' Choice Hotels awards. As the world's largest travel website, TripAdvisor is the leading trusted source of travel information for travellers all over the world and as such, having our properties being recognised as Travellers' Choice Hotels is incredibly powerful affirmation from our valued guests," says Kevin Croley, Senior Vice President, Marketing & Sales, Pan Pacific Hotels Group.

"The wins reflect the recognition and loyalty that our "Pan Pacific" and PARKROYAL brands are fast gaining across the globe and will spur our hotel associates to continue in their dedication to make every guest encounter a truly inspiring and unforgettable one."


About Pan Pacific Hotels Group
Pan Pacific Hotels Group is a wholly-owned hotel subsidiary of Singapore-listed UOL Group Limited, one of Asia's most established hotel and property companies with an outstanding portfolio of investment and development properties. Based in Singapore, Pan Pacific Hotels Group owns and/or manages over 30 hotels, resorts and serviced suites with more than 11,000 rooms including those under development in Asia, Oceania, North America and Europe. The Group comprises two acclaimed brands: "Pan Pacific" and PARKROYAL. "Pan Pacific" is a leading brand in Asia and the Pacific Rim with hotels offering premium accommodations and services. PARKROYAL is a collection of comfortable leisure and business hotels and resorts located in the heart of cities and interesting locales across Asia Pacific. For more information, visit

Media Contact:

Pan Pacific Hotels Group
Priscilla Teo
Manager, Corporate Communications
DID: (65) 6808 1269
Fax: (65) 6821 8001