Press Releases

Romain Chan appointed Area General Manager, China and General Manager, Pan Pacific Suzhou

Published Date: 10 November 2016

Romain will be responsible for overseeing the Group’s China portfolio which currently comprises four hotels and serviced suites in Suzhou, Tianjin, Xiamen and Ningbo

Singapore, 10 November 2016 – Pan Pacific Hotels Group is pleased to announce the appointment of Romain Chan as Area General Manager, China and General Manager, Pan Pacific Suzhou.

Marc EmmanuelRomain brings to our Group over 30 years of industry experience spanning China, Hong Kong, Vietnam, Philippines and the United States. He started his career at the Front Office of Hilton Hong Kong and gained extensive operational experience at business and luxury hotels across Hong Kong, Macau and China prior to being appointed Assistant Director of Front Office Operations at the New York Hilton Midtown in New York City.

In 1994, Romain assumed his first General Manager position at the Century Saigon Hotel in Vietnam. In no time, Romain was tasked to concurrently oversee three Century hotels in the Philippines. Since then, he has managed properties under the Shangri-La and Harbour Plaza brands in China.

Romain is no stranger to Pan Pacific Hotels Group, having helmed Pan Pacific Ningbo from 2014 to 2016, where he delivered outstanding results in a challenging market and achieved record numbers in guest satisfaction and revenue growth.  In his new role, Romain will be responsible for overseeing the performance of the brand’s properties in China, namely Pan Pacific Tianjin, Pan Pacific Xiamen, Pan Pacific Ningbo and Pan Pacific Serviced Suites Ningbo, as well as Pan Pacific Beijing when it opens early next year.  This will be in addition to his role as General Manager of Pan Pacific Suzhou.

“We warmly welcome Romain back to our operational leadership team. He is one of the most passionate hoteliers I know; in addition, he is highly experienced and brings a unique set of skills from his diverse hospitality management experience which spans hotels, serviced suites, restaurants and shopping malls. Romain combines an international outlook with deep and practical experience in China, where he has demonstrated excellent credentials. Given the importance of China as one of our strategic growth markets, we are confident that Romain will harness his extensive market knowledge to strengthen the overall performance of our properties and to achieve greater affinity with the Pan Pacific brand,” says Erik Anderouard, Senior Vice President, Operations, Pan Pacific Hotels Group.

Pan Pacific Suzhou
Pan Pacific Suzhou

Romain graduated with a Bachelor of Science degree from the School of Hotel Administration at Cornell University. He also holds an MBA from the Hong Kong Polytechnic University and has a Master of Management degree from the Macquarie University in Sydney, majoring in Hospitality and Tourism Management.



About Pan Pacific Hotels Group Limited
Pan Pacific Hotels Group is a wholly-owned hotel subsidiary of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties. Based in Singapore, Pan Pacific Hotels Group owns and manages close to 40 hotels, resorts and serviced suites with some 12,000 rooms including those under development in Asia, Oceania, North America and Europe. The Group comprises two acclaimed brands: Pan Pacific and PARKROYAL. Pan Pacific is a leading brand in Asia and the Pacific Rim with hotels offering premium accommodations and services.  PARKROYAL is a collection of comfortable leisure and business hotels and resorts located in the heart of cities and interesting locales across Asia Pacific. For more information, visit

About Global Hotel Alliance
Global Hotel Alliance (GHA) is the world´s largest alliance of independent hotel brands. GHA currently includes brands such as Alila, Anantara, Art Series, AVANI, Corinthia, Doyle Collection, First, GLO, Individual Collection, Kempinski, Leela, Lungarno Collection, Marco Polo, Meritage Collection, Meydan, Mokara, Omni, Pan Pacific, PARKROYAL, Per AQUUM, QT, Rydges, Rixos, Shaza, Tangram, Thon, Tivoli and Ultratravel Collection encompassing over 550 upscale and luxury hotels with over 110,000 rooms in 76 different countries.

Media contact:

Pan Pacific Hotels Group
Cuili NG
Corporate Communications Manager
DID: +65 6808 1269
Mobile: +65 9634 4425