Frequently Asked Questions

I. For Buyers
  1. Ariba Sourcing - Invite Supplier

    1. What if the participant exists but the organization does not?

      You will get an error.

    2. What if the participant and organization exist and they match?

      The participant is invited to the event.

    3. What if the participant and organization exist but do not match?

      The organization is ignored and the participant is invited to the event.

    4. What if the participant is new but the organization exists?

      The participant is mapped to the organization and invited to the event.

    5. What if the participant and organization are both new?

      They are both created in the system and the participant is invited to the event.

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II. For Suppliers
  1. Ariba Sourcing - Help/Assistance

    1. How do I contact Ariba / get help from Ariba?

      Navigate to the "HELP" menu (located in the top right hand corner of e-sourcing screen/tool), and select "CONTACT US" Ariba provides Supplier support 24 hours per day/5 days per week.

    2. I am new to this tool and been invited to participate in a PPHG event. How do I get started/know what to do?

      Located under "HELP" (top right hand corner of e-sourcing tool), Suppliers will find numerous Ariba TUTORIALS and GUIDES which PPHG encourages new users to read.
      In addition, PPHG has endeavoured to provide instructions to assist Suppliers with how to participate in the event.

  2. Ariba Sourcing - Response Team

    1. How do I set up/work as a Response Team when I have been invited to an event by PPHG?

      Response Teams should be set up by PPHG at the time the event is published. If more than one individual from your organization will be participating in an event, BEFORE COMMENCING YOUR EVENT RESPONSE, please contact the PPHG Buyer responsible for the event and provide them with the contact information of each participant from your organization.

  3. Ariba Sourcing - Event Participation

    1. I was invited to the procurement event by PPHG, but DO NOT intend to respond. I keep getting updates from regarding the event from PPHG. How do I let PPHG know that I don't want to participate so that I don't get anymore alerts for this event?

      The first time you log into the PPHG event, you will be presented with a 'DECLINE TO RESPOND' button. If after completing the prerequisite questions, you do not intend to submit a response, please contact the PPHG Buyer and advise them that you do not intend to respond.

    2. How do I get to invited to a PPHG procurement opportunity?

      Once you have been invited to a PPHG procurement event, you will receive an event invitation e-mail from PPHG. Embedded within this e-mail will be a hyperlink, which once clicked upon, will take you directly to the procurement event you have been invited to participate in.
      Suppliers may also "self-register" without being invited to a PPHG event. Please visit PPHG.com website for further instructions/information on how to self-register.

  4. Ariba Sourcing - Prerequisites

    1. How do I get into Ariba Sourcing, create a password, accept the Terms of Use, and configure my company profile?

      Suppliers may (1) re-set their password from the PPHG.com website, (2) contact Ariba (see contact information provided in Item #1 above) to re-set their password, (3) contact PPHG buyer responsible for the procurement event.
      Once the supplier logs in to the supplier home screen, in the top left hand of the screen, click on button that reads "UPDATE PROFILE", make changes/edit profile to modify the Supplier profile Questionnaire.
      Suppliers should note that once they have registered and completed the SPQ, they always have access to view/edit their SPQ with new/updated information.
      A supplier can get into Ariba sourcing in the following ways-
      1. PPHG has Invited you to a PPHG Event (either (a) because you expressed an interest in participating in an event and have been invited to the supplier list for the event, OR (b) because PPHG had previous knowledge of your organization and has invited you to an event)
      2. Supplier has Self-Registered via the PPHG.com External website:

    2. How do I accept bidder agreements and respond to event prerequisite questions?

      Navigate to the "HELP" menu (located in top right hand corner of e-sourcing tool), select "TUTORIAL" and then click on the "RESPONDING TO PREREQUISITE QUESTIONS" documentation. Within the event, navigate to the "PRERQUISITE" requirements section to complete all prerequisites.

    3. I see a gate in the event, but I can't get by it to see or answer the other questions and/or the rest of the event. Why? What do I do?

      PPHG often sets gates and/or prerequisites within certain events (e.g., requirement for completion of a NonDisclosure Agreement due to the proprietary and/or confidential nature of the PPHG event, etc.)

  5. Ariba Sourcing - RFP Procedures

    1. How Do I use Ariba Sourcing to submit online responses to RFPs (Request for Proposal)?

      Navigate to the "HELP" menu (located in top right hand corner of e-sourcing tool), select "TUTORIAL" and then click on the "RESPONDING TO RFPs" documentation.

  6. Ariba Sourcing - Navigation

    1. I have been invited to a PPHG procurement event, but when I enter the event I do not see a place where I can enter my response. The event shows the question only. How do I respond?

      Upon entering the PPHG event, you will see a MENU located down the LEFT HAND side of your screen (with four steps) Item #1 - Review Event Details - this view will allow you to read ONLY the questions, and will NOT allow you to enter a response. Item #4 - Submit a Response - from this view you will be able to see BOTH the question AS WELL AS the answering field. To begin your response, navigate to ITEM #4 - SUBMIT A RESPONSE.

    2. How can I view my Event List?

      Navigate to the "HELP" menu (located in top right hand corner of e-sourcing tool), select "TUTORIAL" and then click on the "PARTICIPATING IN EVENTS". Whenever the Supplier logs into Ariba, the system will take you to the Supplier Dashboard, the home screen. From the home screen you will see a series of headers, separated by statuses from which you will be able to navigate from.

  7. Ariba Sourcing - Communicate with PPHG

    1. How do I communicate with the PPHG buyer?

      Navigate to the "HELP" menu (located in top right hand corner of e-sourcing tool), select "TUTORIAL" and then click on the "PARTICIPATING IN EVENTS". Within an event, Suppliers may click on "COMPOSE A MESSAGE" at any time to ask a question or communicate with the PPHG Buyer.

  8. Ariba Sourcing - Exporting to Excel

    1. How do I export the event to Excel?

      If your intent is to export to allow you to READ only the event, click on "TABLES" option, then click on "EXPORT ALL ROWS".
      In order for you to COMPLETE the event off-line and then re-upload, PPHG must have enabled the "ENABLE CUSTOM OFF-LINE OPTION". If PPHG has enabled this OFF-LINE OPTION, Suppliers would see a button which reads "DOWNLOAD CONTENT".
      If PPHG has enabled the "ENABLE CUSTOM OFF-LINE OPTION" and you are experiencing difficulties in uploading your response, please contact Ariba.

  9. Ariba Sourcing - Attachments

    1. I see within the event that there are attachments that I am supposed to download, but I don't know how to download/view these. What do I do?

      Some Supplier systems MAY have POP-UP BLOCKERS that prevent them from downloading documentation that has been attached to a PPHG event. The procedures for turning off the POP-UP BLOCKER may be different from Supplier to Supplier and is based on the type of operating system being utilized by the Supplier. Please contact Ariba for instructions to turn off POP-UP BLOCKERS.

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